RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
For any reason, customers can return the order, entirely or partially guilty-store.com accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
Item/s that will not match Guilty ltd. return policy will not be taken into consideration and sent back to the customer at his own cost.

RETURN PROCESS
To return an item, please email customer service at info@guilty-store.com to obtain a Return Merchandise Authorization (RMA) number.
Please follow the instructions given by the customer care team while sending your return back to Guilty ltd. avoiding any discrepancy.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Sale items are FINAL SALE and cannot be returned.

EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or it will not be accepted.
The Guilty ltd. packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by guilty-store in the email providing the return instructions.
Returns in the USA and Canada are free.
Returns in countries not listed above are at customer’s own cost.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact info@guilty-store.com.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
Guilty-store.com reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of guilty-store.com. In these cases, guilty-store can return the box to the sender at the original shipping address. In case guilty-store.com accepts returns that were not authorized or not in compliance, guilty-store.com can withhold the 10% of the value of the returned item from the refund.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1 (310) 930 – 0539
info@guilty-store.com